Refund policy

At Telmerry we want every order to arrive perfect and make your Christmas special. If something isn't right, we'll make it right.

Damaged, defective, misprinted or wrong item

If your order arrives damaged, defective, misprinted or isn't what you ordered, write to us within 30 days of delivery with your order number and a photo. We'll send you a free replacement or a full refund — you don't need to send anything back.

Christmas decor (rolling pin, ornaments, curtain lights, light tree)

Changed your mind? You can return decor items within 30 days of delivery, as long as they're unused and in their original packaging. Please contact us first so we can give you the return instructions — items sent back without contacting us can't be accepted. Return shipping for change-of-mind returns is paid by the customer. Once we receive and check the item, we refund the product price to your original payment method.

Apparel (hoodies, sweatshirts and tees)

Every piece is printed on demand just for you, so we can't accept returns or exchanges for wrong size or change of mind. Please check the size guide on each product page before ordering — and if you have any doubt, write to us and we'll help you choose. Damaged, defective, misprinted or wrong items are always covered as described above.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or PayPal may take a few extra days to show it.

Questions

Write to us any time through our contact page. A real person reads and answers every message.